Privacy Policy

Last Updated: 27/02/2025

Welcome to NovaQ. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered services, software, and website (collectively, the “Services”).

1. Information We Collect

We collect and process different types of data depending on how you interact with NovaQ:

  • Personal Information: Name, email address, phone number, company details, payment information.

  • Usage Data: Information on how you use our website and services, including browser type, device information, and IP address.

  • Cookies & Tracking Technologies: We use cookies to improve user experience and analyze site traffic.

2. How We Use Your Information

We use your data to:

  • Provide, operate, and improve our Services.

  • Process transactions and manage subscriptions.

  • Respond to inquiries and offer customer support.

  • Enhance security and prevent fraud.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your data. We may share your data with:

  • Service Providers: Third-party vendors that assist with payment processing, hosting, analytics, and security.

  • Legal Authorities: If required to comply with legal obligations, investigations, or protect against fraud and security threats.

  • Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred to a new entity.

4. Data Security & Retention

  • We implement robust security measures to protect your information.

  • We retain data only as long as necessary for business operations, legal compliance, or user-requested deletion.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.

  • Object to data processing or request data portability.

  • Opt-out of marketing communications at any time.

  • Request that we erase your data (subject to legal and contractual restrictions).

To exercise your rights, contact us at info@novaq.co.uk.

6. Cookies & Tracking

We use cookies to improve website functionality and track user behavior for analytics. You can manage cookie preferences via your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their policies.

8. International Data Transfers

If you access NovaQ from outside the UK, your data may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our Services constitutes acceptance of the revised policy.

10. Contact Information

For any privacy-related questions, contact us at:

By using NovaQ, you acknowledge and agree to this Privacy Policy.